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I would like to share an important story with you. I received a phone call from a homeowner indicating she had received a copper sink from an American company. The sinks are truly made in the US. She said the quality was so horrible, she could not even consider installing the sink. She shared with me that she truly did study several online companies (not ours) and decided that the company she chose was the best. They had a great web site, lots of information and seemed very nice on the phone. They touted themselves as copper experts. She said she thought she asked all the right questions. To date, they have been quite pleasant and have offered to fix the sink. She is somewhat hopeful that they will at least meet her halfway with the cost if she returns the sink. (Update: They have agreed to take back the sink and refund their money.) After discussing this with her, I realized that there is one question that would have helped to weed this company out. Ask about the warranty and return policy!
We clearly state we will gladly take back a sink if you are not THRILLED with the quality. We will pay all shipping costs as well. We will also send you a check for $100 in consideration of your inconvenience. (I would make it more than $100, but imagine there would be some folks that would order and return a sink just to make a quick $500) To date, we have never been asked! Also, our warranty is for life, not a year.
Look for yourself. These are photos sent in by our customer. PLEASE do
not ask who this company is, as I will not share that information. I merely
want to point out that you should do your homework!
This photo shows the front left side of the apron - not even close to being
straight.
Make sure you click on this photo. Look at how the apron is made. YIPES!
This is the most common issue with copper sinks. The manufacturers do not
know how to make a sink that drains properly. (It is not as easy as you
would think)
This is a close up of the drain area. They don't even know how to make a proper drain hole in a kitchen sink. Folks, please also ask how long the company has been making sinks as a primary business. We have been doing this full time since 1999. By the way, our first sink was 10 times as nice as this one!
Do your homework! Take a look at these three pages on our site and you will learn all about copper sink (at least from my perspective)