| 1-800-881-9044 | ||
| Alt: | 1-407-496-3596 | |
| Phones Answered Weekends | ||
| Fax: | 1-800-538-5359 | |
The Process:
Over 90% of our sinks are Custom!
Getting an Estimate:
We used to receive a tremendous amount of E-Mail SPAM. We had to go to a third
party email program that does not allow attachments. If you have a photo or
drawing that you would like to send, please email us and we will send you
our direct email address. Simply describe what you are looking for in the
email and we should be able to estimate the investment for you. The best
thing to do is to call us. We can gather all of the appropriate information
and give you a firm estimate on the phone and follow that up with a
confirmation email. Most of our quotations can be done by phone.
1-800-881-9044 All you
need to do is call, explain your situation and we will walk you through the
process of arriving at a sink or hood design. Often, we can give you a firm
estimate on the first phone call.
What if I have an existing cut-out and I would like a sink to fit the
cut-out?
Give us a rough idea of what the sink looks like and the size. If you can
give us a model number and manufacturer of the original sink, that will
help. We can generally give you an estimate based on that information. If
you have an existing cut-out, we will assist you in the process of making a
template. We will need an exact template of the cut-out. We have been doing
this for over 10 years and have never had a sink that did not fit perfectly.
Our order process:
First, we arrive at a price and design - generally by phone. All you do
is describe your situation and we can usually pin down a size and shape
during the first phone call. You will likely speak to me, Dino Rachiele. I
will give you a firm price by phone. Once you decide to order, this is when we put together a purchase agreement. We gather all of your
information and start the process. Once we have the information we need, we
will provide shop drawings for you to review and approve. You will receive a
purchase agreement along with detailed drawings by email. We suggest you
review our drawings carefully and fax or email your approval. Once we have
your approval, your sink goes into production.
We take all credit cards except AMEX. A credit card will give you security
with regard to your purchase. Generally we produce sinks in 3 to 4 weeks.
Hoods can take as long as 10 weeks or so.
If you are considering an apron sink in copper, we can discuss patina/finish
options. Our "Fire and Ice" and "Rustic" patinas can be altered
considerably. You are the director. You describe what you would like the
apron to look like. We generally pick some photos from our website as a
reference. When we get to the point that we are working on the apron patina,
we will send you a photo. From that photo, you can direct us. Tell us if you
want more or less green, more or less red, more or less movement, etc. We
will then send you a photo just prior to a topcoat for your approval. We
don't mind doing this over and over. We want you to be thrilled with your
sink.
Keep in mind, you have a lifetime transferable
warranty, plus a guarantee that states: "If you are not thrilled with the
quality of our sink, we will buy it back, pay all shipping costs and send
you a check for $100 in consideration of your inconvenience." We
have never been asked to do so. No other company offers you nearly the piece
of mind.
We own the patent on a design that will accommodate just about any situation. No other sink manufacturer can legally produce a sink like this. The apron will be shorter than the bowl and there is a 1 inch gap behind the apron that slips over the face-frame of the cabinet. Please note: Our standard apron sinks do not have this patented channel. It is an option that you must request.
You will need to provide the following information in order for us to build a sink to fit your existing cabinetry.
Please click on the two photos below for detailed information.
What are the specifications of your standard apron front sink? Just click here for our specifications.
What are the specifications of your standard undermount sink? Just click here for our specifications.
How do I install a Rachiele apron front sink?
If you order our standard apron sink (not the one above which is
optional) the installation is quite simple. As a kitchen designer, I
designed our apron front sinks to interface with cabinetry in a simple
manner.
Order cancellation:
Cancellation Before Payment. If you inform us that you wish to cancel your
contract before you send your payment, you may do so without penalty.
Cancellation Within 3 Working Days. If you inform us that you wish to cancel
your contract within 3 days after we receive your payment we will refund all
but 15% of the contract total. (We generally spend a great deal of time
during this period in producing CAD drawings and other paperwork, as well as allocation of
materials)
Cancellation After 3 Days. If you inform us that you wish to cancel your
contract more than 3 days after we receive your payment, we will refund all
but 40% of the contract total.
Please note: We can not refund an order if the material has been cut. At
that point there are no refunds.