Do I need my receipt for a warranty claim?

No. Our warranty is tied to the product's quality, not a piece of paper. If you own a Rachiele sink or metal accessory, it is covered for life, regardless of whether you are the original buyer or a subsequent homeowner.

What is Rachiele's warranty claim history?

Since our founding in 1999, we have maintained a 100% success rate with zero warranty claims and zero requests for guarantee payments in our company's history.

Returns, Payment options, warranty and our exclusive guarantee

Updated 7/27/26

Warranty/Guarantee Information

Satisfaction Guarantee:

Our goal is to exceed your expectations. We want you to be completely thrilled with your new sink! Upon delivery and subsequent inspection, if, for any reason, you are not THRILLED with the quality of my sink, I will (1) promptly and fully refund your money, (2) pay for the return shipping cost, and (3) send you a check for $500, in recognition of the inconvenience experienced. I want you to be THRILLED. We leave mere customer "satisfaction" to the competition.

Lifetime Transferrable Warranty

Every Rachiele® sink and all metal accessories we craft are backed by our lifetime transferable warranty, honored without paperwork, without exception, for as long as you or any future owner has the sink.

This warranty covers defects in workmanship. If a defect is found, we will repair or replace the sink and cover all shipping costs.

Every Rachiele® sink is guaranteed to:

Drain properly
Be true and square
Contain no harmful contaminants, including mercury, lead, and arsenic
Hold all approved dimensions within 1/16 inch

Accessories:

All of our handcrafted metal culinary accessories have a lifetime transferable warranty.
Our Butcher-Grade Cutting Boards
Every cutting board we offer is made from high-molecular-weight HDPE - the same material used in commercial food service environments. It is dishwasher-safe, FDA-approved, NSF listed, and engineered with a significantly lower risk of microplastic contamination than conventional plastic boards.
Each board carries a three-year warranty against defects in materials and staining. If staining occurs, we ask that you first follow the Clorox cleaning method described below. If the board is fully restored through that process, no warranty claim is necessary. If the stain remains after following the cleaning instructions correctly, contact us and we will ship a replacement board to you before we ask for the original back. We never want you to be without a cutting board. Once the replacement arrives, simply return the original using the prepaid shipping label we provide. Upon inspection, if it is evident that the care instructions were not followed, the warranty is void and no replacement will be provided for future claims.
Warranty Care Requirements
When cutting or preparing foods known to stain - including turmeric, curry powder, paprika, saffron, mangoes, beets, berries, cherries, pomegranates, tomatoes, tomato paste, tomato-based sauces, carrots, and other deeply pigmented fruits, vegetables, spices, or sauces - the board must be washed by hand immediately after use and then run through a complete dishwasher cycle. Failure to follow these care instructions may result in permanent staining and will void the warranty.
For Stubborn Stains
Place the board in the sink, lay a paper towel flat across the surface, and saturate it with Clorox bleach. Allow it to sit for 10 minutes, then remove the paper towel and run the board through a complete dishwasher cycle. This method is highly effective for restoring the board's appearance. If the stain persists after following this process correctly, contact us to initiate a warranty replacement.
Our Maple and Black Walnut Cutting Boards
Our maple and black walnut cutting boards are crafted in the USA and will arrive in perfect condition - that we guarantee. Beyond delivery, however, we are unable to offer a warranty on wooden boards. The nature of wood requires consistent care, and improper maintenance is nearly always the cause of issues that develop over time.
A wood cutting board should never rest on the wet ledge of a sink. Prolonged contact with moisture on one side while the other remains dry will cause the board to warp - it is not a defect, it is simply how wood behaves. To maintain stability and prevent cracking, the board must be oiled regularly with food-grade mineral oil, applied evenly across all surfaces including the edges and underside. Treated well, a quality wood board is a pleasure to use and can last for many years. Neglected, it will show that neglect quickly. We want you to love your board, which is why we are straightforward about what it needs.

Apron Front Finishes on Copper, Bronze, and Brass

The topcoat on our apron front sinks is exceptionally durable and carries a three-year warranty against defects. Like any fine finish, however, it is not impervious to scratching, and our warranty does not cover scratches. The good news is that the most common causes are entirely preventable with a little awareness before and after installation.

Before your sink is installed, share these simple guidelines with your contractor and plumber. Ask that no one wear a tool belt while working near the sink - a single brush from a belt buckle or clip can scratch through the finish permanently. No tape should ever be applied to the face of the apron, as adhesive residue and removal can damage the surface.

Once installed, avoid hanging wet towels or metal towel bars directly on the apron front. Prolonged moisture contact and metal-on-metal friction are both enemies of the topcoat. Think of it the way you would care for a fine paint finish on a car - consistent rubbing in the same spot will eventually wear it through. This is why faucet selection matters. A faucet with insufficient reach forces you to lean into the sink during daily use, creating exactly that kind of repeated contact against the apron. An extended reach faucet by Waterstone eliminates the problem entirely and makes the sink more comfortable to use.

A little awareness at the start protects a finish that is built to last decades.

Warranty Terms

This warranty does not cover damages or product failures caused by factors beyond Rachiele LLC’s control, including but not limited to:

Misuse, neglect, accidental damage, or improper installation
Alterations, modifications, or normal wear and tear
Acts of God or unforeseen external conditions

Rachiele LLC is not responsible for removal or installation costs. This warranty is exclusive and replaces all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose. We shall not be liable for any damages, including but not limited to lost profits, delays, incidental, consequential, or special damages.

By treating your apron front sink like fine furniture, you can ensure it remains beautiful for years to come. If you have any questions, please reach out—we’re here to help!

Returns Policy

Custom Sinks:

Every custom sink begins with a detailed drawing that you review and approve before production starts. Until that approval is given, you are welcome to request changes or cancel your order entirely for a full refund. Once you approve the drawing and production begins, modifications and refunds are no longer possible - your sink is being built specifically for you.

If any issue arises during your project, reach out to us directly. We will always do our best to find a solution. If your sink arrives with shipping damage, please report it within 48 hours so we can resolve it as quickly as possible.

Clearance Sinks:

Our clearance sinks are first quality - we do not offer seconds. A clearance sink is one that may measure up to 1/16" outside of its original specification, which has no impact on quality or function whatsoever.

Clearance sinks purchased from stock may be returned within 30 days of delivery, subject to the following conditions:

A minimum restocking fee of 15% applies, and the customer is responsible for the cost of return shipping and any associated liabilities. If the sink features an apron front with a patina or topcoat, an additional $250 fee applies to cover the removal and restoration process. All returns must be shipped via UPS in the original crate using the original packing material. If the original crate is unavailable, a new crate will be built at a cost of $250 plus UPS shipping.

Faucets:

Waterstone Faucets: Waterstone faucets are subject to a 35% restocking fee.
The faucet must be returned in new condition, including all original packaging and boxes.

Non-Custom Sink Accessories
(including copper diffuser plates, drains, and other sink accessories)

Non-custom accessories may be returned within 30 days of delivery, provided they are unused and in original condition. A 15% restocking fee applies, along with the cost of original outgoing shipping. All returns must be sent in their original packaging via UPS.

Return Methods:

By UPS only: All returns must be processed via UPS, and we will provide a downloadable, printable return label.

Refund Processing Time:

Once we receive and inspect the returned item(s), your refund will be processed within 7 days. The refund will be issued to your original method of payment. Please allow additional time for your financial institution to process the refund.