Lifetime Transferable Warranty, Thrilled Guarantee, and Returns

All of our handcrafted metal culinary accessories have a lifetime transferable warranty. 
All stainless steel accessories are dishwasher safe.
 

Our Butcher-Grade Cutting Boards
Every cutting board we offer is made from high-molecular-weight HDPE - the same material used in commercial food service environments. It is dishwasher-safe, FDA-approved, NSF listed, and engineered with a significantly lower risk of microplastic contamination than conventional plastic boards.
Each board carries a three-year warranty against defects in materials and staining. If staining occurs, we ask that you first follow the Clorox cleaning method described below. If the board is fully restored through that process, no warranty claim is necessary. If the stain remains after following the cleaning instructions correctly, contact us and we will ship a replacement board to you before we ask for the original back. We never want you to be without a cutting board. Once the replacement arrives, simply return the original using the prepaid shipping label we provide. Upon inspection, if it is evident that the care instructions were not followed, the warranty is void and no replacement will be provided for future claims.
Warranty Care Requirements
When cutting or preparing foods known to stain - including turmeric, curry powder, paprika, saffron, mangoes, beets, berries, cherries, pomegranates, tomatoes, tomato paste, tomato-based sauces, carrots, and other deeply pigmented fruits, vegetables, spices, or sauces - the board must be washed by hand immediately after use and then run through a complete dishwasher cycle. Failure to follow these care instructions may result in permanent staining and will void the warranty.
For Stubborn Stains:
Place the board in the sink, lay a paper towel flat across the surface, and saturate it with Clorox bleach. Allow it to sit for 10 minutes, then remove the paper towel and run the board through a complete dishwasher cycle. This method is highly effective for restoring the board's appearance. If the stain persists after following this process correctly, contact us to initiate a warranty replacement.
 

Our Maple and Black Walnut Cutting Boards
Every wood board arrives free of flaws. That we stand behind completely. Beyond arrival, we cannot offer a warranty on wood. Once a board leaves our hands, its life depends entirely on how it is stored, dried, and oiled, and that is not something we can control. We would rather tell you that plainly than promise something we cannot honor.
Warranty Care Requirements
A wood board should never be stored on a workstation sink. A sink is a wet environment, and there are too many opportunities for wood to absorb water: splashes, condensation, steam, and a rinsed pot set down for a moment. Water is what causes wood to swell, warp, crack, and eventually fail. These boards belong in a dry cabinet or on a dry counter away from the sink.
For the same reason, we do not recommend them for everyday use. They are made for serving, presentation, and the occasions where the beauty of the wood is the point. For daily cutting, our butcher-grade poly boards are the better choice: high molecular weight HDPE, dishwasher safe, FDA approved, and engineered for repeated food contact.